Every Function Your Field
Service Business Needs.
Nine integrated modules and a built-in provider network that replace your fragmented toolset with a single operational command center.
Work Order Lifecycle
From creation to completion, every work order is tracked with full audit trails, custom fields, and configurable approval chains. Define unlimited job types with unique rate structures, automation rules, and authorization requirements.
Workflow Control
Every work order type carries its own workflow — and every step in it is permissioned. Decide who can see a step, who can complete it, and what has to happen before the order moves forward. The workflow isn't a suggestion; it's how work advances.
Tasks & Automation
Tasks are the unit of work everywhere in FieldDirect — standalone tasks, work order tasks, and invoice tasks, each with its own permissions for who can see it, who can create it, and who can complete it. Workflow inputs create tasks automatically, so the next action is always on someone's list.
Scheduling & Dispatch
Dispatch jobs using the model that fits each job type. Send for quote, accept/reject, or conditional acceptance. Set auto-assignment rules based on contractor priority, proximity, or authorization.
Contractor & Workforce
Build and manage a hybrid workforce: internal technicians, preferred contractors, and on-demand providers from the ProDesk network. Search by skill and geography, set authorization levels and priorities, and handle 1099 compliance — all within one system.
Customer Management
A native CRM built for field service operations. Track customer accounts, service history, open jobs, and communications without switching to a separate tool.
Invoicing & Payouts
Generate invoices directly from completed work orders. Approve contractor payouts with full cost visibility. Every dollar is traceable from job creation to payment.
Reporting & Analytics
Real-time dashboards and configurable reports that connect operational activity to financial outcomes. Track contractor performance, SLA compliance, and revenue trends.
Ready to Run Your Field
Operations from One Platform?
See how FieldDirect can replace your fragmented toolset with a unified command center for your entire operation.