Pay Per Workorder.™
Not Per Seat. Not Per Month.
The core platform scales with your completed work. Every add-on module is priced on something you can count without arguing about it — tracked work orders or your own team's headcount.
Everything you need to run your field service operation from one platform. All included with PPW™ pricing — no seat licenses, no subscriptions.
Expand your platform with optional capabilities. Activate only what you need — flat monthly pricing, published below, no negotiation required.
One live channel. Zero “where is it?” calls.
Your customers don’t want five ways to reach you — they want one place that’s always current. The Status Tracker is a live, no-login link for every order. They come to you, instead of you chasing them across channels.
A work order counts once per month, on any tracker activity. Overage at 20¢ per order — never a shutoff. Roughly 15¢ per tracked order at every tier.
Customers, partners, and clients each get their own view of the truth — claim-number first, always current.
One timeline, your verbiage, your branding. Providers stay behind the identity firewall.
Status changes reach customers before they think to ask — the call never happens.
Every “where is my repair?” call costs $4–$8 to answer, and untracked orders generate 1–2 of them each. The tracker pays for itself deflecting a handful of calls a week.
See what your back office actually gets done.
Tasks, follow-ups, response times, and peer baselines — measured from the work itself, not keyboard trackers. Priced by tracked back-office users: only the staff who appear on the dashboards count. Providers and partners never do.
From $9.80 per user at the smallest band to $2.99 at the largest — the price per person only goes down as your team grows.
Every admin sees their team and their own day. Every user sees exactly where they stand.
Hard task types lower the bar, easy ones raise it. People are measured against the work they actually did.
Threshold notifications fire when someone runs sustained above or below baseline — intervene or recognize.
Watching two admins is easy. Watching twenty-five isn’t — and that’s exactly when peer baselines, anomaly flags, and one-glance team snapshots start earning their keep.
Want to move the numbers? Put a number on the work.
Per-task micro-commissions with verified completion, anomaly flags, and clawback protection. The measurable way to drive the improvement Analytics shows you — which is why it only installs on top of it.
Your band is set once by team size — Analytics $129 + Commissions $59 = $188/mo for a 25-person back office, everything included.
Users watch earnings tick up on completion. Supervisors verify with time telemetry before a dollar settles.
Quality-weighted holds, claim limits, and clawback with a cure window — done right, not just done fast.
Everyone sees what higher-skill work pays and the path to qualify for it. Upskilling becomes self-serve.
Your own providers, on your own terms.
Connected Service Connection network providers are always unlimited and free — you only pay PPW™ on the work. The IPN is for your closed network: providers only you can see and dispatch. Two ways to run them, priced by how much of the system they touch.
Provider records your team manages entirely — the shop itself never touches the system. Priced low because your people do the work against those records, at whatever scale your rolodex runs.
Closed-network providers with their own portal access — they see their assignments, update status, and upload docs themselves. Seat-based, so the count is never in dispute.
Providers who connect through the Service Connection network never count against either ladder — connected providers are always unlimited and free.
Round out your operation.
Working today, priced per feature — ask us when you're ready to turn one on.
A searchable library of your procedures, product docs, and fixes — so answers live in the platform instead of in one person's head.
Bring work in at volume. Bulk-import orders from spreadsheets or partner exports straight into your workflow.
Orders that arrive by email become work orders automatically — parsed, structured, and dropped into your queue without retyping.
Drop a snippet of code into any site, page, or campaign and take bookings from anywhere — they land as work orders.
Adds a prospecting tab to the work order plus a prospect database, so you can recruit coverage for the work you already have.
Shifts, availability, and coverage in one board.
Clock in/out and timesheets tied to the work.
Live chat on your site, connected to the work order.
Text conversations inside the work order.
How PPW™ Compares
Traditional platforms charge per seat or per month whether you dispatch one job or one thousand. FieldDirect's PPW™ model means your costs are always proportional to your completed work.
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